Shipping

  • If you place multiple orders, we will do our best to combine shipping. If you do place more than one order, please email us with your order number so that we know which shipments to combine. If we are able to combine your orders the additional shipping charges will be refunded.

  • Dahlia tubers ship each year starting the end of March and go through April, weather depending. We are currently only able to sell and ship items within the continental United States.

  • Please ensure your email and shipping address are correct and complete during checkout. Packages returned will not be eligible for a refund of shipping fees.

  • Redwood Alley Farm is not responsible for packages received after the specified delivery date, or packages that are lost, stolen or damaged once in the hands of the carrier. We package our tubers the best possible way to ensure their safety while in transit, but there are instances when packages are mishandled and damaged by the carrier. In the event your package is delayed or damaged, please contact us so we can file a claim for your damaged goods. If the claim is paid by the shipping company, we will issue a credit to your account. Claims take 30-90 days to be evaluated and paid. The Redwood Alley Farm is not responsible for reimbursing damaged product not covered by the carrier.

  • We are unable to ship to Hawaii at this time.

Shipping Charges

The Redwood Alley Farm prides itself in providing low shipping and handling fees.  Our simplified rate structure attempts to apply a flat rate - no matter how many tubers are ordered (up to 70).  Unfortunately, some shipping destinations do require a modest additional amount to the base flat rate – but we feel this amount is significantly lower than many other dahlia shippers.

The Redwood Alley Farm utilizes the USPS Postal Zone method in determining shipping charges.  Shipping and Handling is calculated using a flat rate charge for most destinations.  Some destinations require an additional graduated pricing structure.  Shipping and Handling for any order up to 70 tubers is as follows*:

  • Zone 1-3 (OR, WA)

    • $12.50 Flat Rate:

      • Example order - 20 Tubers $12.50

      • Example order – 30 Tubers $12.50

  • Zone 4-5 (CA, ID, MT, NV, UT, WY)

    • $15.00 Flat Rate:

      • Example order – 20 Tubers $15.00

      • Example order – 30 tubers $15.00

  • Zone 6 (AZ, CO, NE, NM, ND, SD)

    • $15.00 Flat Rate plus 10 cents per tuber ordered:

      • Example order – 20 tubers $17.00

      • Example order – 30 tubers $18.00

  • Zone 7 (AR, AK, IA, IL, KS, MN, MO, OK, TX, WI)

    • $15.00 base price plus 15 cents per tuber ordered:

      • Example order – 20 tubers $18.00

      • Example order – 30 tubers $19.50

  • Zone 8 (AL, CT, DC, DE, FL, GA, IN, KY, LA, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN,VA, VT, WV)

    • $15.00 base price plus 20 cents per tuber ordered:

      • Example order – 20 tubers $19.00

      • Example order – 30 tubers $21.00

For any orders over 70 tubers please create a new cart and order or contact us at theredwoodalleyfarm@gmail.com for a custom shipping quote.

*Some states fall within multiple postal zones.  Some destinations may reside in a different zone than that depicted in the chart. These rates were updated 2023.

 

 Guarantee

We are grateful that you are ordering our tubers and supporting our farm. Our goal is to ensure you are completely satisfied with your purchase.  Once you receive your order please inspect your tubers, you should expect it to have at least one visible eye and be in good condition.  Once it is grown out you should expect a tuber that is true to its variety.  If you are unsatisfied with your purchase, please reach out to me, I will work with you to make it right.  We are all human and mistakes happen, so please contact us so we can correct the mistake and ensure you are happy and satisfied.  That being said, we cannot be held responsible for damage due to poor growing conditions, negligence or poor customer care, pests, or bad weather which can all lead to unsatisfactory results.  We cannot make explicit guarantees or allowances for circumstances that are not under our control.  Problems with a mis-labeled variety must be reported by July 15 of the year the tuber was ordered and must be reported to theredwoodalleyfarm@gmail.com.  Please include photographic evidence of your issue.  This guarantee is for the purchase price of the tubers only and does not include any shipping fees or liability or damages resulting from crop failure.  

The Redwood Alley Farm is licensed and inspected by the Oregon Department of Agriculture.