GUARANTEES

Every tuber is guaranteed to have at least one viable eye at the time of shipping.

We guarantee a viable tuber with an intact eye, unbroken neck that is true to the cultivar ordered.

We are grateful that you are ordering our tubers and supporting our farm. Our goal is to ensure you are completely satisfied with your purchase. Once you receive your order please inspect your tubers, you should expect each tuber to have at least one visible eye and be in good condition. Please notify us within ten days of receipt of shipment to discuss any issues with tuber viability.

While we guarantee our tubers will grow, we cannot be held responsible for factors beyond our control, including storage conditions, planting conditions, adverse weather, animal damage, or customer negligence which can all lead to unsatisfactory results. We cannot make explicit guarantees or allowances for circumstances that are not under our control.

Should you be dissatisfied with the quality of your tubers, please contact us immediately and show us a photo of your issue.    Please make sure to take a photo of your issue before tossing the tuber so we can address the issue fairly and appropriately.    

All tuber loss or failure must be reported to us by July15th of the year they were shipped. Replacements will be sent the following spring, if possible, or a refund will be issued for the tuber's purchase price.

We take pride in our quality and customer satisfaction. Your feedback is invaluable to us, and we aim to address any concerns promptly and efficiently.

The Redwood Alley Farm is licensed and is inspected by the Oregon Department of Agriculture.